About Me

Resume Details

Senior IT Business Analyst and technical team leader with 10 years in public-sector and enterprise technology operations, based in Austin, Texas. I serve as technical advisor to the CIO at the Texas Facilities Commission, lead the in-house application development team, and facilitate the agency’s Change Control Board. I drive AI governance and adoption, including a Claude Enterprise rollout across three departments, and I built the agency’s first managed macOS environment in Jamf Pro.

At a glance

• 10 years in public-sector and enterprise IT
• Technical Advisor to the CIO & App Dev Manager, Texas Facilities Commission
• Jamf Certified Expert (2024)
• Dell GenAI, Prompt Engineering, AI Security & Agentic AI certifications (2026)
• B.S. in Information Technology, Abilene Christian University (minor in Computer Science)
• Eagle Scout (2011)

Experience

IT Business Analyst IV (Technical Advisor & App Dev Manager) | Texas Facilities Commission

October 2025 - Present, Austin, TX (promoted from IT Support Specialist IV, May 2026)

• Leads IT process engineering and business process optimization, serving as systems lead for the agency’s full portfolio of applications and enterprise systems.
• Backup Information Resources Manager (IRM); advises the CIO on technology strategy, risk, and investment decisions.
• Technical lead for the service desk team, guiding senior systems administrators on agency applications, SSO, and MDM across Windows, macOS, and iOS.
• Leads the in-house application development team: sets priorities, provides lightweight project management, and mentors developers through delivery of ISAM 2.0.
• Leads the agency’s AI governance and adoption program, including Darwin AI, Claude Enterprise, and GitHub Copilot for the development team.
• Tier 3 escalation lead for complex incidents, performing root-cause analysis and coordinating corrective actions across vendors and internal teams.
• Facilitates the weekly Change Control Board (20+ stakeholders, ~15 concurrent deployments), improving stability by vetting implementation and rollback plans.
• Partnered with the CIO on the agency’s full Information Resources Deployment Review (IRDR) submission to Texas DIR.
• Manages SaaS applications, leading Microsoft Entra ID SSO/SCIM integrations, vendor SLA compliance, and procurement coordination.
• Plans and executes disaster recovery testing; develops SOPs, system documentation, and knowledge-base content.
• Agency subject matter expert for Archibus (IWMS); builds cost-benefit analyses for on-premises vs. DIR-hosted private cloud workload placement.
• Technical lead for Commissioner meetings and responds to IT audit findings with the CIO and ISO.

Systems Administrator | St. Andrew’s Episcopal School

April 2021 - February 2025, Austin, TX

• Lead Systems Administrator for the Upper School technology stack: VMware ESXi, on-premise Active Directory (DNS/DHCP), and S3-compatible storage.
• Achieved 100% zero-touch deployment for 250+ macOS devices via Jamf School and earned Jamf Certified Expert status.
• Rebuilt the IT department’s documentation from the ground up, including a centralized Wiki for disaster recovery and knowledge transfer.
• Balanced security requirements with accessibility, managing user lifecycles and network access policies for staff and students.

Full Stack Developer | Signature Communications

January 2020 - August 2021, Loveland, CO

• Deployed and hardened LAMP-stack Linux web servers with automated off-site backups, patching, and monitoring.
• Built a custom internal project management application in PHP/MySQL.
• Used Git and automated deployment pipelines across development and production.

Technical Manager | CEC Entertainment

June 2019 - January 2020, Superior, CO

• Owned maintenance for the entire facility, including POS systems and revenue-generating arcade units, and supervised a maintenance technician.

MakerPlace Supervisor (Client Technologies Analyst I) | Texas A&M University

December 2016 - June 2019, College Station, TX

• Scaled the 3D Printing Center by 500% (5 to 30+ units), supporting 500+ student projects annually.
• Implemented a cloud-based print management system that cut student queue times by 60%.
• Authored technical manuals and trained faculty and students; supervised a team of 5 student workers.

Selected Projects

AI Governance & Adoption Program

Leads AI acceptable-use governance for the agency. Selected Darwin AI as the governance platform, administers Claude Enterprise (onboarding, training, adoption tracking), re-introduced GitHub Copilot to the development team, and owns the AI usage reporting in the agency’s IRDR submission to Texas DIR.

Jamf Pro MDM Implementation

Designed and built the agency’s first managed macOS environment: zero-touch enrollment for 25 Apple Silicon Macs through Apple Business Manager, Entra ID SSO via Jamf Connect, a Self Service+ catalog, and endpoint hardening with LAPS, CrowdStrike, and Microsoft Defender. Also traced a production Wi-Fi outage to expired certificates and engineered automated EAP-TLS certificate delivery through NDES/SCEP and the Intune Certificate Connector.

Snowflake Implementation

Leads the agency’s Snowflake rollout, consolidating agency databases into a single cloud data platform so leadership can query data in plain language and view executive dashboards.

HR-to-Active Directory Sync Automation

A PowerShell automation that syncs approved HR data (managers, titles, departments) into Active Directory for 500 users, replacing a fully manual process and powering Microsoft Org Explorer agency-wide.

Password Manager Modernization

Led a 3-month Keeper implementation replacing KeePass for 45 users, migrating ~1,000 shared records into role-based, access-controlled groups.

Certifications

• GenAI, Prompt Engineering, AI Security, and Agentic AI | Dell Learning, 2026
• Jamf Certified Expert | Jamf, 2024 (Jamf 200, 300, 370, 400 classes & exams)

Education

B.S. in Information Technology, Abilene Christian University. Minor in Computer Science.